Novo Products
NovoConnect, NovoDS, and NovoTouch bundled with Vivitek projectors share projector coverage. Otherwise: three-year parts and labor.
VIVITEK USA
Warranty & Service.
Coverage for original end users purchasing and using products in the United States.
Request ServiceProjector Coverage
5 YearsParts & Labor
3 YearsAdvanced Exchange
- DU775Z-UST
- DH3660Z
- DH772UST / DW771USTie
- DX813 / DX883ST / DW884ST
- DU9059Z / DU9057Z
- DU5053Z-WH / DK5153Z-WH
- DK8500Z / DK10000Z
- DU8057Z / DU8055Z / DU8053Z / DK8155Z
- DU7099Z-WH Plus / DU7099Z-BK Plus
- DU7299Z-WH Plus / DU7299Z-BK Plus
Educational SKUs: five-year parts, labor, and exchange coverage when sold to educational institutions.
Novo & Accessories
Accessories
Minimum two-year coverage. Bundled lenses follow projector coverage.
LAMP COVERAGE
Time & Usage.
Original and replacement Vivitek lamps: one year or the applicable hour limit, whichever comes first.
| Rated Hours | Covered Hours |
|---|---|
| 5,000 | 3,300* |
| 4,000 | 2,640 |
| 3,500 | 2,310 |
| 3,000 | 1,980 |
| 2,500 | 1,650 |
| 2,000 | 1,320 |
| 1,500 | 1,000 |
*DW755 series: 3,500 hours.
Before Requesting Service
Eligibility
Keep proof of purchase and the original serial number. Coverage ends upon resale or ownership transfer.
Conditions
Exclusions include misuse, unauthorized repairs, improper installation, and normal brightness degradation. Laser engines: 20,000 hours, subject to operating requirements.
Next Steps
Contact support for diagnosis and return authorization before shipping.
Coverage summary; Read Complete Manufacturer Terms.
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