Frequently Asked Questions

Visit Downloads & Manuals and look up your model to find setup instructions, documentation, and available software.

Use the Throw Distance Calculator to explore screen dimensions and projector placement. Check your model’s manual and lens requirements before installation.

Setup steps depend on your NovoConnect or NovoTouch model. Use its manual for connection instructions and supported software.

Check that the projector’s selected input matches the connected port. Enable external display output on your computer; the steps depend on the computer manufacturer.

Follow the warnings, precautions, and maintenance instructions in your model’s user manual. Cleaning procedures and maintenance requirements vary by product.

Contact your reseller or Vivitek support with your model name and the accessory you need so they can help identify a suitable replacement.

Review Vivitek’s warranty information for the terms that apply to your product. Keep your model, serial number, and proof of purchase available when asking about coverage.

Use Vivitek’s repair request page and follow the instructions provided for your product. Include a clear description of the problem and your product details.

Have your model name, serial number, and a description of the issue ready. Include any error messages and the troubleshooting steps you have already tried.